Privacy Policy
How we collect, use and protect your information.
1. Information we collect
1.1 Personal information
We may collect information you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing & payment details
- Account login information
- Any information submitted via forms or communication
1.2 Automatically collected data
When you access our website, we may collect:
- IP address
- Browser type & version
- Device information
- Pages visited
- Time & date of visit
- Referral source
- Cookies and tracking data
1.3 Payment information
Payments are securely processed through trusted third-party providers. We do not store full payment details on our servers.
2. How we use your information
We use your information to:
- Provide and improve our services
- Process orders and payments
- Communicate updates, support, or promotions
- Improve website performance
- Ensure compliance with legal obligations
- Prevent fraud or misuse
3. Legal basis for processing (GDPR)
For users in the UK/EU, we process data based on:
- Consent
- Contractual necessity
- Legitimate interests
- Legal compliance
4. Sharing your information
We do not sell or trade your personal information. We may share data with:
- Trusted service providers (hosting, payment processors, analytics)
- Legal authorities when required
- Business partners assisting with services you've requested
5. Cookies & tracking technologies
We use cookies to improve functionality, analyze performance, and personalize experiences. You can adjust cookie settings in your browser at any time.
6. Data storage & security
We take security seriously and implement measures to protect your information. However, no method of online transmission is 100% secure.
7. Your rights
Depending on your location, you may have the right to:
- Access personal data
- Request corrections
- Request deletion
- Withdraw consent
- Object to processing
- Request data portability
To exercise these rights, contact us at mark@markfail.com.
8. Data retention
We retain your information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.
9. Third-party links
Our site may contain links to external websites. We are not responsible for their content or privacy practices.
10. Children's privacy
We do not knowingly collect information from children under 16. If you believe we have received such data, contact us immediately.
11. Changes to this policy
We may update this Privacy Policy occasionally. Updates will be posted with a revised date.
12. Contact us
For questions or concerns, please contact:
Email: mark@markfail.com